Here’s a Refund and Return Policy tailored for Find A Studio Today — an online studio booking marketplace. You can use this for your website’s legal pages (under the footer or “Policies” section). I’ll keep it platform-appropriate and editable for your use.

Refund and Return Policy

Last updated: [November 2nd 2025]

1. Overview

At Find A Studio Today, we aim to ensure that all bookings and transactions between users and studio providers are smooth and satisfactory. However, we understand that plans may change or unexpected issues can occur.
This Refund and Return Policy explains the conditions under which refunds may be issued, and how we handle cancellations or booking disputes.

2. Eligibility for Refunds

You may be eligible for a refund if:

  • You cancel your booking within the allowed cancellation period stated on the studio’s listing or in your booking confirmation.

  • The studio provider fails to honor your booking, such as the studio being unavailable, closed, or significantly different from its description.

  • You experience a verified issue (e.g., unsafe or unusable facility) that prevents you from using the studio space as booked.

Refunds will not be granted for:

  • Change of mind after the cancellation deadline.

  • Arriving late or not showing up without prior notice.

  • Situations beyond our control (e.g., bad weather, transportation delays, personal emergencies) unless the studio provider agrees to reschedule.

3. Cancellation Window

Each studio listing may have its own cancellation terms.
In general:

  • Full refund: If you cancel at least 48 hours before your scheduled booking.

  • Partial refund (50%): If you cancel 24–48 hours before your booking.

  • No refund: If you cancel less than 24 hours before the booking or fail to show up.

Note: Some studios may have stricter policies, which will override the general terms. Always check the cancellation details on the studio’s page before booking.

4. Refund Process

  1. Submit your refund request via our contact page within 24 hours after the scheduled booking time.

  2. Include:

    • Your full name

    • Booking ID

    • Studio name and date

    • Reason for refund request and any supporting evidence (photos, messages, etc.)

  3. Our support team will review your claim within 5–7 business days and contact both you and the studio provider.

  4. If your claim is approved, your refund will be processed to your original payment method within 7–14 business days (depending on your bank or payment provider).

5. Rescheduling Policy

If you need to reschedule, you may do so once without penalty if notice is given at least 24 hours in advance.
Rescheduling less than 24 hours before your booking may incur a small administrative fee or depend on the provider’s approval.

6. Provider Cancellations

If a studio provider cancels your confirmed booking, you will be:

  • Offered a full refund, or

  • Given the option to reschedule at a later date, or

  • Provided with alternative studio options of similar value (subject to availability).

We monitor providers with repeated cancellations and may suspend their accounts for reliability issues.

7. Non-Refundable Fees

Certain fees are non-refundable, including:

  • Service/processing fees charged by Find A Studio Today

  • Payment gateway transaction charges

  • Optional add-on services (e.g., insurance, promotions, or express booking)

8. Contact Information

For refund or cancellation enquiries, please contact us
🕒 Response Time: Within 24–48 business hours

9. Policy Updates

We reserve the right to modify or update this Refund and Return Policy at any time. Updates will take effect immediately upon posting to our website. Continued use of our platform after updates means you accept the revised policy.